Improving patient safety and standardizing safety practices are two hugely important but often underappreciated elements of healthcare administration. Good patient safety practices can impact the quality of a patient's experience at a particular facility, but they can also impact staff satisfaction and the financial well-being of the facility. While these roles may not get the public glory they deserve for the service they provide, the earning potential, career stability, and outlook for careers in patient safety make them a must-consider for individuals who are pursuing their master of healthcare administration.
The Impact of Patient Safety Roles
Patient safety positions influence myriad aspects of patient and staff experience. In addition to improving patient experience, safety management in health care administration is vital to maintaining fiscal solvency. In high-safety risk facilities, such as acute care and nursing homes, keeping focus on safety management can reduce potentially substantial costs related to slips, falls, incorrect medication or dosage, disaster management, and patient transportation.
Individuals who fill these roles are charged with a range of responsibilities, including safety and quality assurance program development, policies and standard compliance, and safety and quality assessment and reporting – all core management practices.
Safety and Quality Assurance Program Development
Individuals who work within patient safety are often required to identify, develop, and implement programming initiatives that address safety and quality assurance. Some of these programs may target patients, and include everything from new physical or operational protocols to awareness campaigns. Other programs target staff members to promote adherence to procedures and protocols related to patient safety.
Policies and Standards Compliance
Individuals who work with patient safety may also be involved in analyzing, editing where appropriate, and ensuring facility adherence to policies and standards related to patient safety. The national safety policies are typically regulated by the Department of Health and Human Services; however, many facilities also follow the suggestions from the National Academy for State Health Policy.
Safety, Quality Assessment and Reporting
Individuals who work with patient safety are usually required to lead or assist facility assessments related to patient safety and policy adherence. The goal of these assessments is to ensure readiness in times of policy activation, as well as to ensure consistent application of policies and standards throughout the facility. Reporting on the findings of these assessments may include presentations and development of written reports to facility leadership or lead medical personnel.
Types of Careers in Patient Safety
An individual who wishes to forge a career path in the realm of patient safety has a considerable number of choices. Some common roles include patient safety manager, specialist, or consultant.
Patient Safety Manager
Patient Safety Managers are full-time facility employees who lead teams of individuals focused on various elements of patient safety and quality assurance. While they need to be knowledgeable and proficient in all aspects of patient safety, including policies, reporting, and assessments, the patient safety manager serves as a project facilitator and coordinator––working to support and manage the safety specialists within these areas. According to the Bureau of Labor Statistics, patient safety managers have a faster than average (22 percent) job outlook through the year 2020.
Patient Safety Specialist
Patient Safety Specialists focus on a particular aspect of safety and quality assurance, such as program development, compliance, or analysis. These professionals assist in the development and implementation of patient safety programs, collecting information and pointing out patient-related errors while recommending changes to policies, or programs, that could prevent future miscalculations. For patient safety specialists, the ability to communicate and build rapport with all kinds of staff at the facility is essential in order to perform well. Individuals interested in becoming a Certified Professional in Patient Safety can become one at CBPPS.org.
Patient Safety Consultant
Patient Safety Consultants are independent professionals who work with different facilities on a temporary or contract basis to help them improve, develop, implement, or train on safety-related concepts. These individuals typically work within large facilities to open new departments or orient a younger staff, or they work with struggling facilities that need help upgrading their safety practices. Some may specialize in a particular aspect of safety or quality assurance, or in the management of patient safety teams. Depending on their level of experience, branding, and ability to negotiate, consultants may be able to command significant fees.
Entering the Patient Safety Workforce
Patient safety is a vital aspect of health care administration that needs vigilant, intelligent, and committed professionals. Earning a MHA online is a great first step to contributing to the policies, procedures, and training that keep our medical facilities safe, healthy, and fun for patients and staff alike.
Utica College offers an online Master of Healthcare Administration (MHA) program designed to provide working professionals a flexible, affordable and comprehensive education. Our distinctive curriculum prepares students to enter the world of health care administration, ready to handle the unique challenges of some of the most in-demand roles and types of facilities in our modern medical world.