A passion for fraud investigations led Carmen Mercado, MBA, to a career change in 2012. Mercado left her 30-year career on Wall Street — working with international banks in operations and risk management — and entered the telecommunications industry, pursuing her passion for fraud investigation.
Mercado currently leads a team of fraud analysts with AT&T Mobility. She has received multiple recognitions from her employer for her significant contribution to an international telecom fraud case, successful outcomes on multiple identity theft cases, and for her work translating materials into Spanish.
Contributing to the success of her team, engaging with her students, and fighting fraud are Mercado's greatest passions, but she still finds time to give back to her community. Mercado volunteers as an interpreter and medical assistance eligibility interviewer at a nearby medical facility.
Honors and Distinctions
- Nearly 40 years of experience in fraud analysis, international banking, and risk management
- MBA in Economic Crime and Fraud Management from Utica College