There are also numerous support options for Engage, including an option for Support in the menu ribbon. The drop-down selection list includes the main support page, a quick reference guide, password reset help, a browser compatibility check, and contact information for support. There is also a selection for other help sheets which cover topics such as help with video playback, clearing browser cache, calendars, and emails, specifically including Utica email on smart phones.
Lastly, technical resources are available at Utica should you have any issues with installation of these programs. The contact information and hours can be found on the software download web site and also below:
Lower Level, Gannett Library
8:30am to 5:00pm Weekdays
Phone: (315) 792-3115
I encourage you to not only plan ahead for the software you may need for your course of study, but also install and use the software to ensure it works properly, so you can be more productive in your classes. If you utilize the valuable resources above, you’ll be able to relax and actually enjoy learning.
About the Author
Alycia Maurer has reduced fraud losses significantly for her company over the past five years by providing fraud mitigation advice for projects within her department and across her company, identifying and successfully implementing software solutions, developing relationships with contacts across the company and partnering with these contacts to resolve complex fraud risk issues. Her interest in identifying and solving these types of issues, which she refers to as “shiny stuff” is what motivated her to pursue a Master of Science degree in Economic Crime Management (now MS in Financial Crime and Compliance Management) at Utica College.